Southfield, MI – Clarity Voice call center services provide their clients with a virtual call center software that allows agents to work remotely from home, coffee shops, the office, and any other desired location. Some of the software’s features include call hold queues which provide selected messages to callers on hold or the option to leave their phone number as a queue call back while holding their place in line. It also offers an automated call distribution that routes incoming calls to the right agents that can address the caller’s needs.
The VoIP provider provides its virtual call center clients with advanced call routing, which automatically matches callers to the most relevant agent based on factors like geography, skills, and more. The software allows supervisors to listen in to ongoing calls remotely to monitor their quality and record them. The system generates agent performance reports from a daily snapshot of calls from the day before to show changes in customer calling trends. These reports inform on whether the genet is getting better or not. Clients can determine how calls are handled by use of caller ID, automated or dialed number identification, and interactive voice response.
Clarity Voice has a team of professionals with diverse skills and expertise who design, develop and install virtual call centers for their clients. They use modern technologies and software that are at par with industry trends. The staff prioritizes positive client experiences by taking time to understand client needs and recommending services that will fulfill these needs.
The company representative had this to say about their services,
“Our software supports a traditional call center where all the agents are in one location or a virtual one where your representatives can be pretty much anywhere in the world. All they need is a phone, an internet connection, and a web processor to become part of your virtual customer support, technical support, or sales team.”
Clients use their resources more efficiently when they have home-based agents. A virtual call center eliminates the need for a physical office that has expenses like rent, energy consumption, and other materials needed to accommodate a customer service team. Clarity Voice’s advanced solutions provide their clients with updated software that makes virtual call center experiences seamless.
Clarity Voice offers other services like business phone systems, including VoIP, which allows businesses to make voice calls from a computer, smartphone, and other mobile devices. They also provide equipment like desk and cordless phones, mobile smartphone apps, headphones, and accessories, among others.
Clarity Voice is located at 2 Corporate Dr #250, Southfield, Michigan, 48076, US. For consultation and booking, contact their staff by calling 800.786.6160. Visit the company website to have a look at Clarity Voice services and for more information on their software for virtual call centers.
2 Corporate Dr #250
Disclaimer: The views, suggestions, and opinions expressed here are the sole responsibility of the experts. No Emerald Journal journalist was involved in the writing and production of this article.